Refund policy

Returns

We provide hassle-free exchanges for any product in its original, unopened condition. We can accept returns for damaged goods that are not opened. Please note, all return requests must contact hello@solaceayurveda.com.au within 7 days of receiving your order. Due to regulations worldwide, we cannot accept any refunds or exchanges for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.

Damaged or Faulty Items

We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 3 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.

We will refund postage costs required to return faulty or damaged item.

 

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.